Our Refund Policy

When You’re Covered

You’re eligible for a full refund if:

• The service won’t work on your device after you’ve contacted us and we’ve been through the setup steps with you.
• You were charged twice or billed the wrong amount.
• You didn’t receive your login details within 24 hours of paying.
• The channel list doesn’t match what’s advertised and we can’t fix it.

Requests must be made within 7 days of purchase. After that, refunds are at our discretion.

When You’re Not Covered

We can’t refund if:

• You’ve used more than 48 hours of the subscription (two full days of streaming).
• The issue is your internet connection — IPTV needs 25 Mbps for 4K and 10 Mbps for HD.
• You signed up on the wrong plan length. Plans can’t be swapped mid-term for a refund, but you can change on renewal.
• You’re requesting a refund because you found a cheaper service elsewhere.

How to Request a Refund

Step 1: Email [email protected] with:

• The email address you signed up with
• Your order number (in your confirmation email)
• What’s gone wrong

Step 2: We’ll reply within 24 hours (usually faster) and either:

• Fix the issue if it’s something on our end, or
• Approve your refund and process it straight away

Step 3: Refunds land back in your account within 3–5 working days depending on your bank.

Partial Refunds

If you’ve used some of your subscription but there’s been a significant issue (prolonged outage, missing channels for days, etc), we’ll refund the unused portion. Email us and we’ll work it out.

Questions?

If something’s not clear, the contact page has every way to reach us, and the FAQ page covers most of what people ask before they get in touch. Most refund requests are sorted in under an hour.