Privacy Policy

  • Last Updated: 12 May 2026

If the service isn't working on your device or you're not happy with what you've paid for, here's exactly where you stand. No jargon, no hidden clauses.

Information We Collect

When you sign up or use our service, we collect:

  • Email address — for your account and login details
  • Payment information — processed by our payment provider (we don’t store card details)
  • Device information — IP address, device type, browser (for service delivery and troubleshooting)
  • Usage data — channels watched, streaming quality, connection times (to improve the service)

How We Use Your Information

We use your data to:

  • Deliver the IPTV service to your devices
  • Send you login details and account updates
  • Process payments and refunds
  • Provide customer support
  • Improve service quality and fix technical issues
  • Send service announcements (outages, maintenance, etc)

We do not sell your data to third parties. We do not send marketing emails unless you opt in.

Data Protection

Your data is:

  • Stored securely on encrypted servers
  • Only accessible to authorised staff
  • Kept for as long as your account is active, plus 12 months for billing records
  • Deleted upon request (subject to legal retention requirements)

Third-Party Services

We use:

  • Payment processors (Stripe, PayPal) — they handle card payments under their own privacy policies
  • Email service (for sending login details) — your email is not shared with anyone else
  • Analytics (anonymised usage data to monitor service performance)

These providers are GDPR-compliant and do not use your data for their own purposes.

Your Rights

Under GDPR and UK data protection law, you can:

  • Access your data — request a copy of everything we hold
  • Correct your data — update your email or account details
  • Delete your data — close your account and have your information removed
  • Object to processing — stop us using your data for specific purposes

To exercise any of these rights, email [email protected].

Cookies

We use essential cookies to:

  • Keep you logged in
  • Remember your device settings
  • Deliver the streaming service

We do not use tracking or advertising cookies. You can disable cookies in your browser, but the service may not work properly.

Changes to This Policy

We’ll update this policy if our data practices change. The “Last updated” date at the top tells you when. Significant changes will be emailed to active subscribers.

Contact Us

Questions about your data? Email [email protected] or visit our contact page.